Privacy Policy

Carpet Emporium & Flooring values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website and SMS/Text Messaging services.

Age Requirement

Our services and website are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18 years of age, you are not permitted to use our services, website, or SMS/text messaging program. If we become aware that we have collected information from an individual under 18, we will delete it promptly.

Information We Collect

We may collect personal information such as:

• Your name, phone number, email address, and billing details when you visit our website, request quotes, or opt-in for messaging services
• Project details including flooring preferences, room measurements, appointment history, and special requests
• Website usage data, including IP address, browser type, and interactions via cookies
• Property information relevant to flooring services (room dimensions, subfloor conditions, installation requirements)
• Mobile phone number and SMS/text messaging opt-in consent records

SMS/Text Messaging Consent and Data Collection

If you opt-in to receive SMS/Text messages from Carpet Emporium & Flooring, we collect your mobile phone number and consent information when you provide your number through our website forms, online quote requests, or by texting a keyword to our designated number. By opting in, you expressly consent to receive recurring automated SMS/text messages from Carpet Emporium & Flooring, including appointment confirmations, service reminders, project updates, and promotional messages.

How We Use Your Information

Your information may be used to:

• Schedule, manage, and confirm appointments and consultations
• Provide personalized flooring recommendations and services
• Send appointment reminders, notifications, or promotional content (with your consent)
• Send SMS/text messages as described in our Terms of Service (with your express consent)
• Process payments and maintain billing records
• Respond to customer inquiries and provide customer service
• Improve our services using analytics and customer feedback
• Comply with legal requirements and maintain business records

Information Sharing

We respect your privacy and limit information sharing:

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes
• Information sharing to subcontractors in support services, such as appointment booking systems, payment processing, SMS communication platforms (solely for message delivery on our behalf), and customer service, is permitted
• We may share information when required by law or to protect our rights and safety
• All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Data Security

We use industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse:

• Secure servers and encrypted data transmission
• Payment transactions are securely processed through certified payment gateways
• We do not store complete credit card information on our systems
• Regular security audits and staff training on data protection
• Limited access to personal information on a need-to-know basis

Your Privacy Choices and Rights

You have several options to control your personal information:

• SMS Opt-out: To stop receiving SMS/Text messages, reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. You will receive a one-time confirmation and no further messages will be sent unless you re-subscribe.
• Email Opt-out: Click the unsubscribe link in any promotional email
• Data Access: Contact us to access, update, or delete your personal information
• Data Portability: Request a copy of your data in a portable format
• Marketing Preferences: Update your communication preferences at any time

Cookies and Tracking

We may use cookies and similar technologies for:

• Improved website functionality and user experience
• Analytics to understand how visitors use our site
• Remembering your preferences and login information

You can control cookies through your browser settings. Disabling certain cookies may impact your website experience and functionality.

Data Retention

We retain your personal information only as long as necessary for:

• Providing services and maintaining project history
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing our agreements

When your information is no longer needed, we will securely delete or anonymize it. SMS opt-in consent records are retained as required by applicable telecommunications regulations.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through our website or other communication methods. Continued use of our website or services indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Phone: (951) 216-3081
• Corona: 210 Dupont St, Corona, CA 92879 | (951) 278-1511
• Riverside: 6660 Indiana Ave, Riverside, CA 92506 | (951) 369-3007
• Moreno Valley: 24441 Sunnymead Blvd, Moreno Valley, CA 92553 | (951) 247-4403